Monday, November 4, 2013

Healthcare.gov: It Will Get Fixed

By Mark E. Ruquet

Everyone has an opinion on this issue, so I feel I would be remiss if I did not add my own two cents to the debate.

I feel the healthcare system in this country is broken.  The inequity of our system that denies healthcare to millions because they cannot afford the insurance premiums should embarrass all of our elected representatives and business leaders.

The Patient Protection and Affordable Care Act, more popularly known as Obamacare, while far from perfect, is at least a step in the right direction to provide coverage to a greater number of Americans. That said, the computer glitches we have seen are appalling. It amounts to a waste of time, money and erosion in confidence for buyers. If the government cannot make the sight work properly, how can a buyer be certain they are getting the right coverage at the right price?

No one should be too surprised that issues would arise during the initial rollout, but to make the sight utterly unusable is either a sign of incompetence or ignorance. Somebody dropped the ball big time.

That said, the cadre of opponents trying to gut the program has not helped. This is not an excuse, but I can imagine a group of professionals in the Department of Health and Human Services feeling so much pressure to get the sign-up launched by Oct. 1 that they failed to understand the technical issues that resulted in what amounts to a system meltdown.

The opponents have not helped matters. The Congressional hearings are a charade of outrage by House Republicans. They cannot be happier. However, no representative has expressed a workable alternative or spent much time identifying problems with Obamacare and offering solutions—other than let’s start over.

Of course, the Obama administration has no one to blame but itself. Anyone hear of Beta testing? We do not need Congressional hearings to tell us that the system did not go through adequate testing phase before rollout. If it had, we would be moving onto the real issue: Does the program provide affordable healthcare to those who need it?  

In a recent column by Nicholas D. Kristof, he quoted Dr. J. Scott Gibson saying, “Website problems are a nuisance. Life and death is when you need care and can’t afford to get it.”

Access to Healthcare.gov will be fixed; but the need for adequate coverage will remain until the millions without coverage or with inadequate coverage have a decent insurance plan. Too many people die today because they failed to see their doctor in time. A superpower should do better.


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